Testimonios de Clientes
Easy buying experience. Fast to get in and out. Stephen the salesman was easy to work with.
Great mechanic
My service writer was Merri Jordan and I could not have been more please by her generosity and understanding my situation. She worked hard and went above and beyond what I expected. I’ll never go to another service writer again, Merri has my service from now on.
Great service and friendly folks at Rockwall Ford! Thank you!
Impressed with ease of transaction and professionalism was top notch! Will be a return customer for future vehicles
Carlos got us in and out super fast like we told him we wanted it to be up front
Fast and friendly service. I was consulted on the repairs, and everything was done on time.
A very professional staff and willingness to work with customers. They exceeded my expectations, thank you.
Arrived for my appointment and the service rep met me right away. Got my vehicle squared away, got me a ride home, and had my vehicle ready by the end of the day.
Contacted Rockwall Ford due to brakes issues on our Explorer. Was able to get in without an appointment. Shea Horne was very helpful and professional. Diagnosed as rear brakes only and fixed the same day. Very pleased with our experience and Rockwall Ford’s customer service.
Regular oil change and state inspection was done quickly at the service center. Great first thing in the morning to get done and on my way
Just need car serviced. Husband handicapped and we could not stay more than 30 minutes so their courier drove us home and brought our car about 3 hours later. So thankful for that!
I always receive excellent service. Everyone is knowledgeable and helpful and answers all my questions.
Highly recommend! I am a dealer and take my vehicles to ROCKWALL for my service and repair needs. Asia my service rep and Mike the mechanic who works on my truck and other vehicles are top notch and a pleasure to deal with.! Five stars
To really tell the quality of a dealership - it's not how good an experience you have when everything goes perfectly, it's how good was it the times there are glitches. Used cars are just that and sometimes unforeseen events happen. I helped my daughter purchase an SUV from Misty Day and had one of those unforeseen events happen on the way home. Misty and her manager Jimmy Patel jumped right on the problem and dealt with it exactly as you would want a dealer to do. They made everything right and actually cared. Very happy with this ...
The service advisor Kris was easy to work with. He kept me abreast as to what was going on with my vehicle the whole time.
Javier was spectacular!!! He greeted me immediately as walking in, and was very personable! Good hire Rockwall Ford!!!
Asiah and the service department were great. She made the process as painless as possible and was world class in making sure I was satisfied when my bronco needed work! Thank you Asiah
Merri was superb in her customer service. She was able to check our previous service history and determined when we had our battery installed and determined that we had warranty remaining on it. Above and beyond on her work with us. Highly recommend her as your service advisor.
Asia my service rep was awesome!!! Great experience with Rockwall
My service representative did a great job. She was knowledgeable and very responsive. I would recommend working with her.
Always professional, friendly, the only issue or suggestion for today is turn up the temperature in waiting area its way to cold .
Merri was extremely helpful and made sure she kept in contact with me throughout the entire process. I will definitely be asking for her the next time I have my car serviced.
My truck was stuck in my key mode. I called the dealership and got Mary on the phone. What a pleasure. She was able to help me and told me to bring my truck in and they would be able to take care of it. I got there and the process was so simple and easy. It was wonderful. Mary is a wonderful asset to the dealership. Made the whole process wonderful
Cody Zilmer was our rep and he made tbd deal so smooth. The pricing at this dealership was basicly wholesale. This i know since i beed shoping for 2 months. And my neighbor is a car dealer and he showed me 3 Broncos for wholesale dealer to dealer with near matching price. Ours was lower. However, the whole process was smooth from the introduction of Cody Zillmer meeting us to the test drive to negotiation all the way to Finance and leaving the store was a great smooth experience for a Saturday afternoon. We are very happy today and it has been ...
Cody Zilmer was a great rep. He meet us out on the parking lot as we looked at the Broncos. We ask to look inside he got a key for two broncos. We test drove and loved the pricing was offered at Rockwall Ford. I am a manufactured home dealer and I was very impressed how smooth the process was from test drive to financing. Didn’t have any fatigue. The dealership inside had college football on the tv, being Saturday, coffe machine makes latte, cappuccino, hot chocolate, whatever you want and a play area for kids with toys and ...
(Translated by Google) Excellent attention from all team members. They met all my expectations (Original) Excelente atención de parte de todos los miembros del equipo. Cumplieron con todas mis expectativas
Friendly and informative service, comfortable and nice waiting area, great deal on special service offer.
I was very pleased with the wonderful customer service I received at Rockwall Ford. My experience was very pleasant. I would definitely recommend them! Thanks
1 person, Kris Wade
Great experience at Rockwall Ford. The sales rep, Hubbs, was friendly and professional. Easy process to buy my car.
Juan worked with me so much to help get me right I appreciate sorry I was a pain in the rear
I had thought my wife made an appointment, but she had not. Mari got my car in immediately, and they gave me a ride home, phoned me at home, and took care of the bill. Then they parked the car in our driveway. Mari arranged it all. I had a great experience today! Terry Mitchell
Great experience getting my truck serviced
Merri was extremely helpful & provided excellent service.
If anyone is in the market contact Stephen Nagy at 972-290-2277! He always gives my family and friends a great experience at Rockwall Ford!
Mary is the best advisor that Ford have. She is so kind and attentive. She goes above and beyond with the care for your vehicle
I’m gonna buy all my cars here from now on.
Service was good and thorough. Thought some of the guys I talked to were not acquainted with some of the technical aspects of Fords
Service writer Kris Wade went the extra mile for me at Rockwall Ford, where I have purchased and service all of my cars for the past 15 or so years. I have a 2019 Escape SEL with low mileage, and just before leaving on a cross-country road trip, the "check engine" light came on. The vehicle had been running perfectly, but I don't like warning lights. It turns out that the vehicle needed a new engine, and Mr. Wade persuaded Ford to provide a new engine at no cost to me!
I’ve purchased a number of Ford trucks in the past 24 years and all have been great, however, here at Rockwall Ford, starting with my salesman JJ, my 2022 F-150, on down to the service department personnel, they have all been wonderful… hands down !! Keep up the awesome work !! It doesn’t take much to be kind and make your customer your priority while they’re there !!! Although, I’ve purchased a few at Towneast Ford in Mesquite, I will never go there again !!! Thanks Rockwall Ford !!!!
Great job
The service was prompt and professional I am happy to recommend Rockwall ford for their service
Great buying experience!
Purchased an F150 Platinum Hybrid, these guys are awesome! We were greeted with a smile, welcomed into the store. They listened to what we wanted. Took the truck for a drive , negotiated a price and purchased. Great experience, I would recommend buying from this store, my sales rep was Stephen, nice guy.
I've had multiple great service experiences here and will continue to do business here.
(Translated by Google) Very good (Original) Muy bueno
Everyone was so helpful and made sure that I was taken care of. Went in for service with the amazing Kris Wade and ended up buying a new car. Cavelius is amazing and very genuine. If you need a new car, ask for him at Rockwall Ford.
Great experience with Rockwall Ford from start to finish. Highly recommend the team there if you’re in the market for a new vehicle.
Very fast and very professional. Would definitely recommend people come to this dealership for future things.
Salesman Jeremie was great from the initial phone call to the final hand off to finance. Had to find a go to college car for our daughter last minute. Quick and honest responses and communication. Will definitely be back in the future. Great pricing and products. Go To Rockwall Ford for your Ford needs.
Removed & replaced a damaged tire in a timely manner.
Mr wade is a great advisor that really handled all of my needs! Thank you Rockwall ford!
Pleasant experience. Everyone that I dealt with was helpful, kind and genuinely interested in my experience.
Very pleased with the service I received. James was very helpful!
The team was very knowledgeable and responsive to my specific needs. Requested work was completed in a very timely manner.
Rockwall Ford is a truly professional car dealership that is keenly focused on delivering an excellent car-buying process in support of a high level of customer satisfaction. I had an excellent experience working with Cavelius Pugh, my esteemed salesman. I strongly recommend that you request Cavelius, as he's the most genuine, customer-focused, friendly, respectful, efficient and competent salesman I've had the honor to work with in decades. So, if you're considering buying a Ford product, ask for Cavelius.
Rob Hill and his team of sales associates are top notch. No pressure but consultative sales approach. Rockwall Ford is also highly involved in supporting the greater Rockwall community and its citizens through expansive community support!
Kris Wade provided impeccable customer service! If he hasn’t received a promotion then he definitely deserves because he’s a true Rockstar!
Juan and the entire service team are fantastic! Thanks to the shop manager for his service as well Maddy and the valet’s are such a blessing!
Shea Horne was very helpful in answering all my questions and getting me a great deal in an awesome 2023 Ford Explorer rental while my 2015 Fusion spent the week in their hands fixing some pesky recalls. I’ve had my Fusion for over 6 years and I love it. After the great care the Team at Rockwall Ford gave my ride, I can count on it lasting me at least 6 more years! Highly recommend them. Go see Shea! Tell them Ricardo sent you!
Service was great Keith was informative and pleasant and very helpful. Could not ask for a better service.
Such a great place to buy a truck, will never go anywhere else!
Asiah as well as the others within the Service Dept were pleasant to deal with. Service Dept was extremely busy so there was an obvious wait time which was unavoidable.
(Translated by Google) Customer service and satisfaction is their main focus. In reality, they look for all the options to meet the needs of each person. Very good service and quality. Highly recommended agency. (Original) La atención y satisfacción del cliente es su enfoque principal. En realidad buscan todas las opciones para cubrir las necesidades de cada persona. Muy bien servicio y calidad. Altamente recomendable la agencia.
I like the service I received from the service advisor, Moses, the people at a nearby small office were not so nice to the other customers, it was a bit uncomfortable hearing them be rude.
Very professional and knowledgeable sales staff who values your time. Easy purchase process. Would recommend.
Great service . Well experience sales associates. Fast sale. A lots of inventory of vehicles and models.
Kris Wade was my service provider. He made sure the service I was there for was done in a timely manner. He needs a raise or promotion.😊
Great
Rocco was a big help in getting my my new car 10 out of 10
Always have a great experience at Rockwall Ford, friendly, courteous and experienced service advisors
Fast and friendly service. My service advisor Prince was excellent and kept me informed about my vehicle.
Great service. My salesman Mr. Carter was the best. Would definitely purchase another car from Rockwall Ford.
Great service
Great experience from a great dealership. Kris is an outstanding Service Tech!
Customer services representative took veri good care of me
Kris Wade is an excellent example of going above and beyond! He has taken care of every issue and the multitude of questions I have asked with patience, kindness and a smile. My daughter’s safety is #1 to me, Kris understands this and helps me keep her car in tip top shape! Kris is a great example of instilling brand loyalty in customers! Thank you Kris and Rockwall Ford!
Took me without an appointment. Handled my needs. Anthony Moses, my preferred rep., is awesome and most accommodating. Thank you!
The entire staff at Rockwall Ford was great. Matt Langham explained all my buying/leasing options until I was satisfied.
Good
My service associate could not have been nicer.
Work done and personnel helpful . The software was not working..probably needs new system for setting up appointments and services.